12jit's Privacy Policy — Your Information Is Our Responsibility
This policy covers how we collect your personal information, how we use it, and how we keep it secure through SSL encryption.
Introduction & Scope of Policy
12jit is a safe and reliable online platform for betting enthusiasts in Bangladesh. We believe that protecting our users' privacy is not just a legal obligation — it is our ethical responsibility. This Privacy Policy ("Policy") describes how 12jit collects, stores, processes, and discloses your personal information.
This policy applies when you use 12jit's website, mobile platform, or any related services. By accessing our platform, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.
12jit provides services only to those aged 21 or above. We do not intend to collect information from any minor. If we become aware that information from a minor has been collected, we will delete that information immediately.
What Information We Collect
We collect only the information necessary to provide our services. The information collected falls into two main categories:
2.1 Information You Provide Directly
Information you provide yourself when you open an account or use our services:
- Full name and username
- Email address
- Date of birth (for age verification)
- Mobile number
- Payment information (bKash, Nagad, Rocket number or bank account details)
- Documents required for identity verification (copy of national ID or passport)
2.2 Automatically Collected Information
Some information is collected automatically when you use our platform:
- IP address and device information
- Browser type and version
- Which pages you visited and for how long
- Login time and date
- Gaming history and betting activity
- Information collected through cookies and similar tracking technologies
Purpose of Using Your Information
12jit uses your information only for the following legitimate purposes:
Data Storage & Security
12jit uses the highest industry-standard technology to protect your information. Our platform is secured by SSL (Secure Socket Layer) encryption, which encrypts all data transmission between you and our servers.
4.1 Technical Security Measures
- 256-bit SSL encryption applies to all data transfers
- Sensitive information stored on servers is kept in an encrypted state
- Regular security audits and vulnerability assessments are conducted
- Unauthorized access detection systems remain active
- Secure gateways are used for processing payment information
4.2 Organizational Security Measures
- Only authorized personnel may access personal information
- Staff receive regular training on privacy matters
- Access logs are monitored regularly
- Strict agreements are followed when engaging with third parties
However, we acknowledge that no method of data transmission over the internet or electronic storage is completely secure. We make every effort to protect your information, but we cannot guarantee absolute security.
Sharing Information with Third Parties
12jit does not sell, rent, or inappropriately share your personal information with third parties. However, information may be shared in the following limited circumstances:
5.1 Service Providers
Trusted third-party organizations that assist in operating our services, such as payment processors (handling transactions via bKash, Nagad, Rocket) and technology service providers. These organizations may use information only for the specified purpose and operate under strict confidentiality agreements.
5.2 Legal Requirements
When providing information is required by law, court order, or a valid request from a government authority, we may supply the necessary information. In such cases, we will aim to provide as little information as possible.
5.3 Prevention of Fraud and Illegal Activity
If there is suspicion of money laundering or other illegal activity, or if an investigation is required, information may be shared with the relevant authorities.
We never sell or transfer your information to third parties for marketing purposes.
Cookies and Tracking Technologies
The 12jit platform uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.
6.1 Types of Cookies We Use
- Essential Cookies: These are necessary for the basic functionality of the platform, such as maintaining your session and ensuring security.
- Performance Cookies: Used to understand how users interact with our platform and to improve service quality.
- Functionality Cookies: To remember your preferences, such as language selection.
6.2 Cookie Controls
You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some features of our platform to not work properly.
Data Retention Period
12jit retains your personal information only for as long as it is necessary. Generally:
- Account information: Retained while the account is active and for the duration of applicable legal obligations after it is closed.
- Financial transaction information: For the period required under financial regulations.
- Customer service records: For a reasonable period to ensure service quality and resolve potential disputes.
- Marketing consent information: Until you withdraw your consent.
Once the retention period ends, information is securely deleted or anonymized.
Your Rights
As a 12jit user, you have the following rights regarding your own personal information:
8.1 Right to Access
You may request a copy of the information 12jit holds about you at any time. We will fulfill this request within a reasonable timeframe.
8.2 Right to Rectification
If your information is incorrect or incomplete, you may request a correction. Some information can be updated directly in your account settings; for others, please contact us.
8.3 Right to Erasure
You may request to close your account and have your personal information deleted. However, some information may need to be retained for a set period due to legal obligations.
8.4 Right to Restrict Processing
In certain circumstances you may request that processing of your information be restricted. Upon such a request, we will assess the situation and respond as soon as possible.
To exercise these rights or to raise any privacy concern, contact us at: [email protected]
Special Protection for Payment Information
We take extra precautions to protect your financial information. For transactions via bKash, Nagad, and Rocket, we store only the information needed to confirm the transaction. Your mobile banking PIN or password is never stored with us.
For bank transfers, only the information required to verify the transaction (such as the last few digits of an account number) is stored. Full bank account details are not retained in our system long-term.
The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800. All financial transactions are processed through encrypted channels.
Protection of Children & Minors
12jit strictly refrains from providing services to anyone under the age of 21. We actively use age verification methods.
If a minor opens an account by providing false information and we are able to detect this, the account will be closed immediately and the associated information will be deleted. If a guardian believes their child is using our platform, please contact [email protected] immediately.
Policy Changes & Updates
12jit reserves the right to change this privacy policy at any time. If a significant change is made, we will notify you by email or through a notice on the platform.
Continuing to use our platform after a revised policy is published will be considered acceptance of the revised policy. We therefore encourage you to check this page regularly and stay informed about updates.
Previous versions of this policy are available upon request. Contact: [email protected]
Contact & Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 direct support through the platform
We take all privacy-related requests seriously and aim to respond as soon as possible. Our support team is able to assist in both Bengali and English.
12jit always believes in the principles of fair play and transparency. Your trust and confidence are our highest priority.