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12jit Frequently Asked Questions
Find clear answers to the most common questions from Bangladeshi players about deposits, withdrawals, cricket betting, account security, and mobile use.
After joining 12jit, many players have various questions — how to send money with bKash, what to do if they forget their password, or whether a bet is refunded if a match is called off due to rain. This FAQ page is designed to answer all those questions in one place. A total of 25 questions are organized across five separate sections so you can easily find the information you need. If your question is not here, contact our 24/7 support team.
Deposits
After logging in to 12jit, go to the "Deposit" section and select Nagad as your payment method. Send your amount to the designated Nagad number, then enter the transaction ID in the form. Your balance is usually credited within a few minutes. The minimum deposit is just ৳100.
12jit does not charge any deposit fee. However, bKash, Nagad, or Rocket may apply their own send-money or cash-out fees — those are deducted according to the respective mobile banking app's rules, not by us. Bank transfers may also carry the bank's applicable charges.
12jit currently supports four methods: bKash, Nagad, Rocket and bank transfer (major commercial banks including Dutch-Bangla, BRAC Bank, and Islami Bank). The minimum deposit for each method is ৳100. Choose whichever is most convenient for you.
Open the "Deposit" option on the 12jit dashboard and select bKash. Send Money to the 12jit bKash number shown on screen. Once the payment is complete, submit your bKash transaction ID (TrxID) on the site. Payment cannot be verified without the ID, so keep it handy.
Your balance usually gets credited within a few minutes. If it takes longer than 15 minutes, contact us via our live chat with your transaction ID and amount. If the issue is not resolved within 24 hours, email [email protected]. Keeping a screenshot speeds up the process.
Cricket Betting
If a match is left incomplete due to rain or any other reason and is officially declared a "No Result", all bets on that match are generally considered void and your staked money is returned to your account. However, any market that was already completed will have its result settled as normal.
Yes. 12jit offers betting on BPL, the T20 World Cup, IPL, and other major international tournaments. The same types of markets are available for each tournament — there may only be differences in the scope of the match and the number of markets.
The most popular markets are: Match Winner (which team will win), Toss Winner, First Innings Runs (whether the total runs will be over or under), Top Batsman, and Innings Run Line. For example, in a Bangladesh vs India match, a bet like "Will the first innings score be over 160?" is very popular.
Decimal odds are the simplest format. Say the odds are 2.50 — that means if you bet ৳100 and win, you get back a total of ৳250 (including your original stake), so your profit is ৳150. The higher the odds, the lower the probability but the greater the potential profit.
Yes, 12jit offers in-play or live betting. Odds change continuously as the match progresses — a wicket or a boundary is reflected in the odds right away. Making quick decisions is therefore the key strategy in live betting.
Member Account
Contact support directly via live chat to update personal information. For security reasons, some changes may require identity verification. Have your registered email and current details ready so the process can be completed quickly.
Click the "Forgot Password?" link on the 12jit Login page. A reset link will be sent to your registered email. The link is active for a limited time, so use it promptly. If you don't receive the email, check your spam folder or get help via live chat.
No. Under 12jit's rules, each player may operate only one account. If multiple accounts are detected, all of them may be suspended and there is a risk of the balance being forfeited. This rule is strictly enforced to maintain a fair playing environment.
Usernames must generally be between 5 and 20 characters and should use only English letters and numbers. Passwords need to be strong — at least 8 characters with a mix of numbers and symbols. Avoid easily guessable passwords such as "123456" or your date of birth.
Go to the 12jit Login page and fill in the registration form. You will need your real name, an active email address, and a mobile number. Make sure you are at least 21 years old. Provide all details accurately as they will be used for payment verification later.
Mobile Use
When a connection drops, the server holds the session for some time. In most cases, when you reconnect, the game or bet will continue from where it left off. If any issue arises, contact live chat immediately — the situation will be checked using server logs.
On Android, open Chrome, go to 12jit.bar, then select "Add to Home Screen" from the menu (three dots). On iPhone, tap the share icon in Safari, then select "Add to Home Screen". After that, tapping the shortcut icon will open 12jit directly.
Yes, accumulated old cache can slow down the page. In Chrome, go to Settings > Privacy > "Clear browsing data" and delete cache and cookies. Then reopen 12jit. If the problem persists, check your internet connection or update your browser.
12jit is fully mobile-friendly and all games can be played from a smartphone browser without a separate app. Slots, live casino, sports betting — everything is easy to operate on a touchscreen. Using an updated Chrome or Safari browser gives the best experience.
Slots and sports betting use relatively less data. Live casino has high-quality video streaming, so a good connection is needed. The best performance is on a 4G or Wi-Fi connection. You can turn on your browser's data-saver mode to reduce data usage.
Verification & Documents
Yes, this is very important. The name you registered with on your 12jit account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal request may be held. It is therefore important to provide the correct name at registration.
Verification is done primarily to ensure account security and to prevent money laundering. It confirms that only the true owner of the account can make withdrawals. Verification is requested when a withdrawal exceeds a certain amount or if unusual activity is detected.
Yes. If verification is rejected because the submitted documents are unclear, expired, or incomplete, the support team will let you know the reason. Resubmitting correct and clear documents will restart the process. Contact live chat for help with any issues.
Verification is typically requested: when making a large withdrawal for the first time, when adding a new payment method, or when unusual activity is identified on the account. It may also be requested as part of a routine security review.
All documents uploaded to 12jit are protected with SSL encryption and only the verification team has access. This information is never shared with third parties. In accordance with our privacy policy, personal data is used only for necessary purposes.
Have more questions? We're here
If you don't find your question in this list, contact our support team directly. We are ready to assist you in both Bengali and English, seven days a week, twenty-four hours a day.
Login NowLive Chat
Once you log in to the site, you will find the chat window. Usually the fastest option.
Email Support
[email protected] — Email us for detailed issues.